Reaching Diverse Communities with Artificial Intelligence: The Talanoa Project in Auckland, NZ
Good Governance, Inclusion, Urban Planning, Public Service Delivery, Technology
New Zealand is a highly diverse society made up of different ethnicities and cultures, characterised by different languages and customs. Engaging and consulting with communities and the public is promoted under planning legislation in New Zealand and is becoming increasingly important for decision-makers as they look to bolster the robustness of their decision-making. Through this pilot project, Beca Ltd sought to understand how communities that historically do not participate in traditional engagement techniques would engage through a digital platform allowing them to participate in a time, place, and language they are comfortable with. The Talanoa Project was launched as an investigation into an innovative engagement tool to connect with Auckland’s Samoan community, the ‘silent majority’. Beca Ltd wanted to understand if using artificial intelligence (AI) technology could break through cultural barriers and if it should be embedded as a trusted method within our wider engagement strategies and plans as public feedback is sought to inform development projects. Click here to find out more.
RELEVANCE TO THE CALL TO ACTION ON SUSTAINABLE URBANISATION ACROSS THE COMMONWEALTH
These examples have been chosen because of their relevance to the Call to Action, as shown by the direct quotes provided below. To view the Call to Action click here.
- “Sustainable urbanisation demands collective action – genuine multi-level governance – to empower, enable and support cities and their citizens.”
- “Cities and human settlements are responsible for ensuring delivery of essential services including water, sanitation, healthcare, education, public transport, and housing, upon which their citizens depend.”
- “Sustainable urbanisation requires a commitment to good governance, integrated planning, effective service delivery together with fiscal and political empowerment.”
THIS EXAMPLE HAS BEEN PROVIDED BY
Commonwealth Association of Planners (CAP): https://www.commonwealth-planners.org/